Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius

Our training course ‘Customer Service Training Course in Mauritius’ is available in Port Louis, Beau Bassin-Rose Hill, Vacoas-Phoenix, Curepipe, Quatre Bornes, Grand Baie, Flic-en-Flac, Tamarin, Albion, Ébène, Moka, Mahébourg, Blue Bay, Goodlands, Triolet, Flacq, Bel Air, Centre de Flacq, Rivière du Rempart, Pamplemousses, Trou aux Biches, Pereybere, Mont Choisy, Le Morne, Chamarel, Souillac, Chemin Grenier, Rivière Noire, Bambous, Saint Pierre, Plaine Magnien, Surinam, Belle Mare, Poste de Flacq, La Gaulette, Pointe aux Piments, Roches Noires, Rodrigues Island. 

Success in service-based industries depends not only on technical expertise but also on the ability to persuade and negotiate effectively. Whether dealing with clients, suppliers, or colleagues, mastering persuasion and negotiation skills allows professionals to achieve win-win outcomes, resolve conflicts, and enhance customer satisfaction. This course provides participants with proven strategies to build rapport, influence decisions, and navigate challenging discussions with confidence. 

Through interactive exercises, real-world scenarios, and expert guidance, participants will gain the techniques needed to articulate their ideas persuasively, handle objections gracefully, and negotiate agreements that benefit both parties. The training also focuses on developing emotional intelligence and adaptability, essential traits for successful service professionals. 

By the end of this training, participants will have sharpened their ability to communicate persuasively, build trust, and negotiate effectively in various service-oriented settings. Join us for an immersive learning experience designed to elevate your influence and problem-solving capabilities. Take the next step in your professional growth with the Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius. 

 Who Should Attend this Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius

Effective persuasion and negotiation skills are crucial for service professionals who regularly interact with customers, clients, or stakeholders. This training is designed to help individuals enhance their ability to influence decisions, build strong relationships, and resolve conflicts efficiently. Whether you are in sales, customer service, or client relations, mastering these skills will empower you to navigate conversations with confidence and achieve positive outcomes. 

This course is ideal for professionals looking to improve their communication strategies and negotiation tactics in service-oriented roles. Participants will gain valuable insights into how to handle objections, manage difficult conversations, and use persuasive techniques to strengthen customer relationships. The training is tailored to provide practical tools that can be applied immediately in real-world scenarios. 

If you want to develop the skills necessary to influence decisions, negotiate effectively, and foster long-term client trust, this course is for you. Enrol in the Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius today. 

  • Sales Executives 
  • Business Development Professionals 
  • Client Relationship Managers 
  • Account Managers 
  • Frontline Service Providers 

Course Duration for Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius

The Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius is designed to accommodate various learning preferences and schedules. Whether you prefer an in-depth, multi-day experience or a concise, focused session, we offer flexible training durations to suit your needs. Participants can choose from a range of training formats to match their availability and learning objectives. 

  • 2 Full Days  
  • 9 a.m to 5 p.m 

Course Benefits of Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius 

The Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius equips participants with essential skills to influence customer decisions, resolve conflicts, and foster long-term client relationships. 

  • Enhanced ability to persuade and influence decisions 
  • Improved negotiation techniques for win-win outcomes 
  • Stronger rapport-building and trust development with customers 
  • Increased confidence in handling objections and difficult conversations 
  • Better conflict resolution and problem-solving skills 
  • More effective communication strategies in service-oriented roles 
  • Greater customer satisfaction and retention rates 
  • Reduced stress when dealing with challenging clients or stakeholders 
  • Heightened emotional intelligence for professional interactions 
  • Practical tools for applying persuasion and negotiation in real-world scenarios 

Course Objectives for Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius 

The Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius aims to provide participants with the knowledge and strategies to enhance their ability to persuade, negotiate, and influence effectively in customer service interactions. By the end of this course, participants will have gained practical skills that can be applied immediately to improve their communication and relationship-building efforts. 

  • Understand the psychology behind persuasion and negotiation 
  • Develop techniques to build trust and rapport with customers 
  • Learn how to structure persuasive conversations effectively 
  • Improve active listening skills for better negotiation outcomes 
  • Recognise and overcome objections confidently 
  • Master negotiation tactics that lead to mutually beneficial agreements 
  • Develop emotional intelligence to manage interactions professionally 
  • Strengthen problem-solving skills in negotiation scenarios 
  • Use body language and tone to enhance persuasive communication 
  • Apply negotiation strategies in high-pressure situations 
  • Improve conflict resolution approaches for service-related disputes 
  • Create a personalised action plan for ongoing skill development 

Course Content for Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius 

The Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius provides a comprehensive learning experience that combines theoretical insights with practical applications. Participants will explore key concepts, engage in role-playing exercises, and gain hands-on experience in persuasion and negotiation techniques. 

  1. Understanding Persuasion and Negotiation
    • The principles of effective persuasion and negotiation 
    • The psychology behind influencing decisions 
    • Recognising different negotiation styles and approaches 
  1. Building Trust and Rapport with Customers
    • Strategies for establishing credibility and trustworthiness 
    • Techniques for creating positive first impressions 
    • The role of empathy in persuasive communication 
  1. Structuring Persuasive Conversations
    • How to present ideas in a compelling manner 
    • The importance of storytelling in persuasion 
    • Using logic and emotion to strengthen arguments 
  1. Active Listening for Effective Negotiation
    • Techniques for demonstrating active listening 
    • How to identify underlying customer needs and concerns 
    • The impact of listening on negotiation outcomes 
  1. Overcoming Objections with Confidence
    • Understanding common objections and concerns 
    • Techniques for responding to resistance positively 
    • Turning objections into opportunities for agreement 
  1. Win-Win Negotiation Strategies
    • How to create solutions that satisfy both parties 
    • Managing difficult conversations effectively 
    • The art of compromise and problem-solving 
  1. Emotional Intelligence in Persuasion and Negotiation
    • Recognising and managing emotions in negotiations 
    • Developing self-awareness and emotional control 
    • Enhancing interpersonal relationships with emotional intelligence 
  1. Body Language and Tone in Communication
    • The impact of non-verbal cues on persuasion 
    • Using tone and voice modulation effectively 
    • How to detect and interpret customer body language 
  1. Handling High-Stakes Negotiations
    • Strategies for negotiating under pressure 
    • Dealing with difficult or aggressive customers 
    • Maintaining professionalism in challenging scenarios 
  1. Conflict Resolution and Service Recovery
    • Managing disputes with customers and colleagues 
    • Techniques for turning conflicts into positive outcomes 
    • Restoring customer satisfaction after service failures 
  1. Applying Persuasion and Negotiation in Service Settings
    • Industry-specific negotiation scenarios and case studies 
    • Role-playing exercises for practical application 
    • Creating personalised negotiation strategies 
  1. Developing a Continuous Improvement Mindset
    • Setting goals for long-term skill development 
    • Strategies for refining persuasion and negotiation techniques 
    • Leveraging feedback to enhance performance 

Course Fees for Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius 

The Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius offers flexible pricing options to accommodate various learning preferences and organisational budgets. Course fees vary based on duration and session format, ensuring accessibility for individuals and teams. Enrolment includes course materials, interactive activities, and expert facilitation. 

  • USD 679.97 For a 60-minute Lunch Talk Session. 
  • USD 289.97 For a Half Day Course Per Participant. 
  • USD 439.97 For a 1 Day Course Per Participant. 
  • USD 589.97 For a 2 Day Course Per Participant. 
  • Discounts available for more than 2 participants. 

Upcoming Course and Course Brochure Download for Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius 

Stay updated on the latest training dates and special offers for the Persuasion and Negotiation Skills for Service Professionals Training Course in Mauritius. Download our brochure for detailed course information, schedules, and pricing. Secure your spot today and take your persuasion and negotiation skills to the next level! 

 

 

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