Managing Difficult Participants and Group Conflicts Training Course in Mauritius

Our training course ‘Facilitation Skills Training Course in Mauritius’ is available in Port Louis, Beau Bassin-Rose Hill, Vacoas-Phoenix, Curepipe, Quatre Bornes, Triolet, Goodlands, Centre de Flacq, Bel Air Rivière Sèche, Mahébourg, Bambous.

Every facilitator, trainer, or team leader encounters challenging participants and group conflicts at some point. Whether it’s disruptive behaviour, resistance to engagement, or clashes between participants, managing these situations effectively is crucial to maintaining a positive and productive learning environment.

The Managing Difficult Participants and Group Conflicts Training Course in Mauritius equips facilitators, trainers, and team leaders with the skills to handle disruptions with confidence, defuse conflicts professionally, and foster a collaborative atmosphere. Participants will learn practical techniques to maintain control, encourage participation, and turn challenges into learning opportunities.

Join us for this essential training and transform the way you handle difficult participants and group conflicts!

Who Should Attend this Managing Difficult Participants and Group Conflicts Training Course in Mauritius

This course is ideal for professionals who facilitate discussions, manage teams, or lead group interactions and need to develop skills in managing difficult behaviours and resolving conflicts.

Corporate Trainers & Learning and Development Professionals

HR & Talent Development Managers

Team Leaders & Supervisors

Project Managers & Business Consultants

Public Speakers & Workshop Facilitators

Course Duration for Managing Difficult Participants and Group Conflicts Training Course in Mauritius

This training is available in different formats to accommodate varying schedules and learning needs:

2 Full Days

9 a.m to 5 p.m

Course Benefits of Managing Difficult Participants and Group Conflicts Training Course in Mauritius

The Managing Difficult Participants and Group Conflicts Training Course in Mauritius provides participants with proven strategies to handle disruptive behaviours and conflicts while maintaining a positive and productive environment.

Course Benefits:

Identify and understand different types of difficult participants

Learn effective conflict resolution techniques for group settings

Maintain authority and control without escalating tensions

Foster positive group dynamics and encourage collaboration

Develop active listening and de-escalation techniques

Manage emotional reactions and maintain professionalism

Use assertiveness strategies to handle disruptions

Turn conflicts into constructive discussions

Encourage participation from disengaged or resistant attendees

Apply real-world techniques through role-playing and case studies

Course Objectives for Managing Difficult Participants and Group Conflicts Training Course in Mauritius

The course is designed to help facilitators, trainers, and leaders build confidence in managing difficult participants and resolving group conflicts.

Recognise common types of difficult participants and their behaviours

Develop strategies to handle disruptions professionally and calmly

Learn conflict resolution frameworks for group settings

Identify the root causes of participant resistance or disengagement

Apply de-escalation techniques to prevent conflicts from escalating

Communicate assertively while maintaining a respectful atmosphere

Use facilitation techniques to encourage positive group interactions

Build self-awareness in managing personal responses to conflict

Adapt conflict resolution strategies to different cultural and organisational settings

Implement techniques to manage emotions and stress in high-pressure situations

Course Content for Managing Difficult Participants and Group Conflicts Training Course in Mauritius

The Managing Difficult Participants and Group Conflicts Training Course in Mauritius covers key topics to equip facilitators and leaders with the skills to maintain control and create a productive group environment.

Course Modules:

Understanding Difficult Participants

- Common types of difficult participants and their behaviours

- Identifying underlying reasons for disruptions

- Psychological triggers behind resistance and negativity

Conflict Management in Group Facilitation

- The dynamics of group conflicts in facilitation

- Root causes of conflicts and how they escalate

- Recognising early warning signs of tension

Techniques for Handling Disruptive Behaviours

- Strategies for managing dominant, argumentative, or disengaged participants

- Using body language and tone to maintain control

- Setting clear boundaries and expectations

Conflict Resolution Strategies

- The five conflict resolution styles and when to use them

- De-escalation techniques for high-tension situations

- How to turn conflicts into constructive discussions

Assertive Communication for Facilitators

- The role of active listening in conflict resolution

- Techniques for addressing challenges without provoking defensiveness

- Using neutral language and non-verbal cues to defuse tensions

Encouraging Participation and Engagement

- Overcoming resistance and building trust with participants

- Handling silent or disengaged attendees

- Balancing participation between outspoken and quiet participants

Managing Emotional Reactions in Conflict Situations

- Understanding emotional triggers in conflicts

- Techniques for staying calm under pressure

- Managing facilitator and participant emotions professionally

Handling Resistance and Difficult Questions

- Strategies for responding to challenging or provocative questions

- Redirecting negative discussions into productive dialogue

- Using humour and empathy to diffuse tension

Group Conflict Prevention Techniques

- Setting clear ground rules to minimise conflicts

- Proactive strategies to create a collaborative atmosphere

- Building a culture of mutual respect and open communication

Role-Playing and Practical Exercises

- Real-world scenarios for handling difficult participants

- Conflict resolution role-playing activities

- Group discussions on past challenges and solutions

Crisis Management in Facilitation

- Handling extreme disruptions or conflicts

- Managing personal safety and participant well-being

- Knowing when to escalate issues to higher authorities

Continuous Improvement in Conflict Management

- Self-assessment and personal improvement strategies

- Developing a personalised action plan

- Post-session follow-up and support for ongoing skill development

Course Fees for Managing Difficult Participants and Group Conflicts Training Course in Mauritius

The Managing Difficult Participants and Group Conflicts Training Course in Mauritius offers flexible pricing to meet different learning needs.

USD 679.97 For a 60-minute Lunch Talk Session.

USD 289.97 For a Half Day Course Per Participant.

USD 439.97 For a 1 Day Course Per Participant.

USD 589.97 For a 2 Day Course Per Participant.

Discounts available for more than 2 participants.

Upcoming Course and Course Brochure Download for Managing Difficult Participants and Group Conflicts Training Course in Mauritius

Stay informed about upcoming sessions for the Managing Difficult Participants and Group Conflicts Training Course in Mauritius. Download the brochure today to explore how this course can help you manage disruptions and conflicts with confidence.

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