Customer Service and Sales Facilitation Techniques Training Course in Mauritius
Our training course ‘Facilitation Skills Training Course in Mauritius’ is available in Port Louis, Beau Bassin-Rose Hill, Vacoas-Phoenix, Curepipe, Quatre Bornes, Triolet, Goodlands, Centre de Flacq, Bel Air Rivière Sèche, Mahébourg, Bambous.
Customer service and sales success rely on effective facilitation skills to engage clients, understand their needs, and drive meaningful interactions. Whether handling customer inquiries, resolving issues, or guiding potential buyers toward a purchase, strong facilitation techniques can enhance customer satisfaction and increase sales.
This training course is designed for customer service representatives, sales professionals, business owners, and team leaders who want to improve their ability to facilitate engaging and productive customer interactions. Participants will learn proven techniques for active listening, persuasive communication, conflict resolution, and consultative selling.
Through interactive exercises, real-world scenarios, and role-playing activities, attendees will gain practical skills to handle customer interactions with confidence and professionalism. Whether in-person, over the phone, or online, this course equips participants with tools to build strong customer relationships, close sales, and drive business growth.
Join us for the Customer Service and Sales Facilitation Techniques Training Course in Mauritius and develop the skills needed to elevate your customer engagement and sales performance!
Who Should Attend this Customer Service and Sales Facilitation Techniques Training Course in Mauritius
This course is ideal for professionals looking to enhance their facilitation skills in customer service and sales interactions.
Who should attend?
- Customer Service Representatives
- Sales Executives and Consultants
- Business Development Professionals
- Call Centre Agents and Support Staff
Course Duration for Customer Service and Sales Facilitation Techniques Training Course in Mauritius
The Customer Service and Sales Facilitation Techniques Training Course in Mauritius is available in different formats to suit various learning needs.
- 2 Full Days
- 9 a.m to 5 p.m
Course Benefits of Customer Service and Sales Facilitation Techniques Training Course in Mauritius
Participants of this course will gain practical skills to improve customer interactions and sales outcomes.
Key Benefits:
- Improved customer communication and engagement
- Increased confidence in handling customer inquiries and objections
- Stronger ability to close sales and increase revenue
- Enhanced active listening and rapport-building skills
- Effective conflict resolution and de-escalation techniques
- Practical tools to manage challenging customers professionally
- Greater success in upselling and cross-selling products or services
- Strategies for facilitating meaningful customer conversations
- Improved team collaboration in customer service and sales teams
- Higher customer satisfaction and brand loyalty
Course Objectives for Customer Service and Sales Facilitation Techniques Training Course in Mauritius
The Customer Service and Sales Facilitation Techniques Training Course in Mauritius aims to develop facilitation skills that enhance customer experiences and sales performance.
By the end of this course, participants will:
- Understand the key principles of customer service and sales facilitation
- Develop active listening skills to better understand customer needs
- Learn techniques to build trust and rapport with clients
- Improve their ability to handle objections and close sales
- Gain confidence in managing difficult customer interactions
- Enhance verbal and non-verbal communication in customer service
- Apply persuasive techniques to influence customer decisions
- Learn best practices for upselling and cross-selling effectively
- Use facilitation skills to guide customers through the sales journey
- Develop strategies to improve customer loyalty and satisfaction
Course Content for Customer Service and Sales Facilitation Techniques Training Course in Mauritius
The Customer Service and Sales Facilitation Techniques Training Course in Mauritius covers essential topics to improve facilitation in customer service and sales.
1. Foundations of Customer Service and Sales Facilitation
- The role of facilitation in customer engagement
- Differences between customer service and sales facilitation
- Key skills required for successful customer interactions
2. Active Listening and Effective Communication
- Techniques for active listening and empathy
- How to ask the right questions to understand customer needs
- Improving verbal and non-verbal communication skills
3. Building Customer Trust and Rapport
- The psychology of trust in customer interactions
- Creating a positive first impression
- Strategies for long-term relationship building
4. Handling Customer Inquiries and Concerns
- Structuring responses to customer questions
- Turning customer concerns into opportunities
- Using facilitation to guide problem-solving discussions
5. Overcoming Objections and Closing Sales
- Identifying common customer objections
- Strategies for overcoming hesitation and resistance
- Closing techniques to secure customer commitments
6. Conflict Resolution and De-escalation Techniques
- Managing difficult conversations with professionalism
- Techniques for calming frustrated or angry customers
- Finding win-win solutions in customer interactions
7. Upselling and Cross-Selling with Facilitation
- Identifying opportunities for additional sales
- Effective ways to suggest complementary products or services
- Creating value-driven sales conversations
8. Customer Engagement in Digital and Remote Sales
- Best practices for online customer service and sales facilitation
- Using video calls and chat for customer engagement
- Adapting facilitation techniques for virtual interactions
9. The Art of Persuasion in Customer Service and Sales
- Understanding customer psychology and decision-making
- Ethical persuasion techniques for positive influence
- Using storytelling to create compelling customer experiences
10. Personalisation and Customised Customer Service
- Tailoring interactions to individual customer needs
- Using customer data for personalised recommendations
- The impact of personalisation on customer satisfaction
11. Facilitating Team Collaboration in Sales and Customer Service
- Effective teamwork strategies for seamless customer interactions
- The role of internal communication in customer satisfaction
- Best practices for knowledge sharing within customer service teams
12. Measuring Success and Continuous Improvement
- Tracking customer service and sales performance metrics
- Gathering customer feedback for service improvement
- Developing a continuous learning mindset for facilitation
Course Fees for Customer Service and Sales Facilitation Techniques Training Course in Mauritius
The Customer Service and Sales Facilitation Techniques Training Course in Mauritius offers flexible pricing options based on course duration.
- USD 679.97 For a 60-minute Lunch Talk Session.
- USD 289.97 For a Half Day Course Per Participant.
- USD 439.97 For a 1 Day Course Per Participant.
- USD 589.97 For a 2 Day Course Per Participant.
- Discounts available for more than 2 participants.
Upcoming Course and Course Brochure Download for Customer Service and Sales Facilitation Techniques Training Course in Mauritius
Stay informed about upcoming training dates and access the course brochure for the Customer Service and Sales Facilitation Techniques Training Course in Mauritius. The brochure provides comprehensive details on course content, learning outcomes, and pricing.
For more details or to register, contact us today and take the next step in mastering customer service and sales facilitation!
Facilitation Skills Training Courses in Mauritius
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